FAQ

What size should I get? Do they run big or small?

Please use our sizing chart

 

Can I swap the battery?

There is no need to swap the battery. It can do over 1000 recharges. The battery will most likely outlive the shoes if you use them that much.

 

What do I get when I order a pair?

Your pair of ILLUMI Nightwalkers, a double-micro USB cable to charge them, a user manual and a travel shoe bag.

 

How waterproof is the lighting system?

The sole is completely waterproof. The only way water can get into the lighting system is through the access hole for the mini-USB which is directly under the foot bed, so please watch out for this

 

Are there only 2 colors?

Yes, currently we only offer Albino (white) and Noir (black). We will soon launch more colors and different materials/textures.

 

How can I check the battery level?

Just hold the on/motion/off button for 3 seconds, even during use. If the lights blink 3 Times the Battery level is between 75% and 100%, if they blink 2 Times it’s between 25% and 75% and when it blinks 1 Time –the Battery level is between 0% and 25%

 

Do I need to assemble or set up anything?

No, they work right out of the box. We advise you to fully charge them once when they arrive for a longer battery life.

 

How much time does it take to recharge the battery?

4 hours for a full-charge

 

What’s your warranty policy?

Your pair(s) of Nightwalkers are warranted to be free from defects in materials or workmanship for one year from the date it is purchased.

This warranty does not apply to: (i) cosmetic damage, such as scratches, scuffs, tear, etc.; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service (v) damage to a product that has been modified or altered without the written permission of ILLUMI; or (vi) damage to a product that has been connected to power and/or data cables that are not supplied by ILLUMI. In addition, ILLUMI reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.

CARE TIPS

Of course you want to keep the handpicked materials and components of your Nightwalkers in the best shape possible. The best way to do this is by using the Illumi shoecleaning kit.

If you however want to use you own cleaning materials then please watch out that no water goes into the mini-usb charger under the foot bed. So please don’t rinse your Nightwalkers with water and definitely don’t put them in your washing machine. The sole is made of very durable TPU and can thus be cleaned with almost any cleaning product, again here also watch out that no water runs into the mini-usb charger under the foot bed.

The upper and lining are handmade from the finest calfskin leather, so please use special leather cleaning products and watch out with moisture. Want to protect the leather from the elements? Then please use our Illumi water and stain repellent spray